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Trained staff help program participants identify and address critical needs and connect to resources to achieve their housing, health care, employment, educational, financial and other goals.

Heartland Human Care Services' Youth and Family Services partners with recently arrived refugee youth and their families, working together towards empowerment and self-sufficiency. They encourage respect for self and heritage, support advocacy for quality education, and foster healthy reintegration into new communities. Refugee Youth and Family Services provides a continuum of services to refugee youth including K-12 Case Management, Family Literacy, Early Childhood Education, After School programming, Substance Use Prevention Programming, Tutoring, and Youth Mentoring. During the summer, the program provides a six-week summer program.

The experienced bilingual staff helps assess the barriers standing between asylum seekers and the care they need. HACES cares about the physical and mental needs of each individual that they serve. Their case managers work closely with new arrivals to advocate for them in an effort to create self-sufficient community members. The SBA program's mission is to listen to and understand their clients' needs and to connect them to the appropriate resources and public benefits.

Heartland Human Care Services' Unaccompanied Children program provides residential care, comprehensive case management services, education, and medical and clinical care for immigrant and refugee children.

ICNA Relief provides free furniture to refugee families. ICNA Relief either sponsors the family with donations or has the furniture delivered directly to the family's place of stay. By providing furniture, ICNA Relief allows the family to use their allocated Welcome Money, a limited amount of money given by the government to help settle in, on other urgent necessities until they find a stable income.

Heartland Human Care Services' Refugee Employment Services links refugees to employment opportunities, leading them to self-sufficiency.