NORMAN SERVICES | DEPARTMENT OF CHILDREN AND FAMILY SERVICES (DCFS)
2001 Ne Jefferson Street, Peoria, IL 61603
Eligibility
Required documents
Hours
Voice - Main | Youth Hotline/Advocacy
Voice - Main | Springfield Office
Voice - Toll-Free | 24-hour Abuse/Neglect Reporting Hotline
Voice - Main | Report Missing, Abducted, Runaway DCFS Wards
Languages
English
Application process
Call for information
Fees
None
Service area
Winnebago County, Illinois
Logan County, Illinois
Dekalb County, Illinois
Stephenson County, Illinois
Macon County, Illinois
Sangamon County, Illinois
Mchenry County, Illinois
Lasalle County, Illinois
Whiteside County, Illinois
Champaign County, Illinois
Mclean County, Illinois
Coles County, Illinois
Peoria County, Illinois
Description
DCFS has developed services, referred to as "Norman Services," for families who have one or more children who are at risk of being placed in DCFS care or who have children who cannot be returned home and one of the reasons for this risk is:
- lack of food.
- lack of shelter.
- lack of clothing.
- or lack of other item(s) that, if providing this service will keep the child in the family's care or, if the child is already in DCFS custody, will help the child return home.
If eligible, families may receive the following services:
- Public Aid/TANF and other cash grants.
- Housing Advocacy Program (HAP) - helping families obtain permanent housing.
- Emergency Cash Assistance Program for basic needs. Not intended as ongoing subsidy, but only provided when it would prevent the removal of children by DCFS or allow the children to be returned home from DCFS placement.
Date of Last Formal Update
08/29/2025
Data provided by
211 Nebraska
What's Here
Providing organization
DEPARTMENT OF CHILDREN AND FAMILY SERVICES (DCFS)
Promotes the safety and well-being of children, youth, and families by responding to reports of potential abuse and neglect and, when needed, providing family-centered care and connection to resources.