Adult Protective Intervention/Investigation | ILLINOIS DEPARTMENT ON AGING - Adult Protective Services

1910 South Highland Avenue, Suite 100, Lombard, IL 60148

Eligibility

Suspected abuse or neglect related to adults 60 years and older, or adults with disabilities age 18-59

Hours

Service Hours 24/7 Reporting Hotline Administrative Hours Monday: 8:30 AM - 5:00 PM Tuesday: 8:30 AM - 5:00 PM Wednesday: 8:30 AM - 5:00 PM Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 5:00 PM

866-800-1409

Voice - 24/7 Abuse Reporting Hotline

https://ilaging.illinois.gov

Languages

None

Application process

Call to report suspected abuse. If abuse is taking place in a licensed residential or long-term care facility, call the Illinois Department of Public Health's Nursing Home Complaint Hotline or Supportive Living Facilities Complaint Hotline. Documents required: None

Fees

No fee

Service area

Description

Responds to reports of neglect or abuse of elderly or adults with disabilities. Neglect may include neglect by another, or self-neglect. Abuse may include financial, physical, sexual or psychological abuse.

Date of Last Formal Update

07/07/2025

Data provided by

Lake County 211

What's Here

Adult Protective Intervention/Investigation

Providing organization

ILLINOIS DEPARTMENT ON AGING

Offers to serve and advocate for older Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote partnerships and encourage independence, dignity, and quality of life.