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LONG TERM CARE OMBUDSMAN PROGRAM | SHAWNEE HEALTH SERVICE

6355 Brandhorst Drive, Carterville, IL 62918

Eligibility

Open to any person residing in a long-term care facility

Required documents

Varies by service Discussed during intake

Hours

Mon 12 am - 11:59 pm Tue 12 am - 11:59 pm Wed 12 am - 11:59 pm Thu 12 am - 11:59 pm Fri 12 am - 11:59 pm Sat 12 am - 11:59 pm Sun 12 am - 11:59 pm
https://www.shawneehealth.com/services/care-coordination-case-management

Languages

American Sign Language, English

Application process

Call for information or visit for services

Fees

None

Service area

Massac County, Illinois
Pope County, Illinois
Pulaski County, Illinois
Gallatin County, Illinois
Johnson County, Illinois
Alexander County, Illinois
Perry County, Illinois
Hardin County, Illinois
Williamson County, Illinois
Saline County, Illinois
Union County, Illinois
Franklin County, Illinois
Jackson County, Illinois

Description

Offers support and advocacy for residents of nursing homes and assisted living facilities.

Protects and promotes the rights and quality of life for people who reside in long-term care facilities.

Works with residents and their families to resolve resident complaints and mediates solutions to problems.

Provides consultation on how to choose a nursing home or long-term care facility.

Date of Last Formal Update

07/07/2025

Data provided by

211 Nebraska

Providing organization

SHAWNEE HEALTH SERVICE

Provides comprehensive healthcare services.